Technical Support Options - Handheld Software Suite
After your FREE 30 days technical support you can choose the level of support that best suits you and your company. We have three technical support options to choose from.
Email Support
You can opt for 12 months email support where you can ask technical support questions via email. You will normally get a response within 1 working day and most times you will get a reply within a few hours. With this option you can also send questionnaires designs to us for review.
The charge for this level of support is £395 + VAT for 12 months, paid for in advance by credit card or billed to your account with Handheld Systems Ltd.
Telephone & Email Support
For those users who want the added comfort of being able to speak to a technical support person on the telephone we recommend this telephone with email support option.
The charge for this level of support is £595 + VAT for 12 months, paid for in advance by credit card or billed to your account with Handheld Systems Ltd.
Pay As You Go Support
Pay as you go support is suitable for experienced users who are unlikely to need much support. For example those users who are comfortable reading online user manuals and are experienced in computer problem solving.
The charge for this level of support is £50 + VAT per hour, paid for in advance by credit card or billed to your account with Handheld Systems Ltd.
Consultancy & Training
If you want more that straight forward technical support we have comprehensive consultancy and training services available covering questionnaire design, custom database creation for questionnaire analysis and 'at your location' training.
